FAQ

General Questions

Are PolyCare cleaning products safe for pets and children?

PolyCare products are formulated without harsh solvents or soaps, making them safe for use around pets and children.

How often should I clean my floors with PolyCare products?

Regular cleaning with Polycare products is recommended to maintain the appearance and longevity of your floors.

What free items are included with my subscription?

Free replacement items are added periodically based on your order cycle. Depending on the delivery number, you may receive:

Free mops
Free cleaning pads
Free cartridges

These are automatically included when eligible.

Do PolyCare products contain harsh chemicals or toxins?

No, PolyCare products do not contain harsh solvents or soaps, ensuring a gentle yet effective cleaning experience.

What types of flooring can PolyCare products clean?

PolyCare products are suitable for cleaning hardwood, tile, stone, and laminate flooring.

Can I use the same PolyCare cleaner for hardwood, tile, and stone floors?

Yes, PolyCare cleaners are versatile and suitable for various flooring types, including hardwood, tile, and stone.

Hardwood Floor Cleaning

Can I use water on my hardwood floors with PolyCare products?

Yes, when using PolyCare Concentrate, it should be diluted with warm water as per the instructions.

Will PolyCare cleaner damage my hardwood floors?

No, PolyCare cleaner is specifically designed to clean effectively without leaving any soapy haze or residue, preserving the beauty of your hardwood floors.

How do I remove tough stains or scratches from my hardwood floors?

While PolyCare cleaners effectively clean surfaces, they may not remove deep scratches. For tough stains or scratches, consult a flooring professional.

Do PolyCare products leave streaks or residue?

No, PolyCare cleaners are formulated to clean effectively without leaving any soapy haze or residue on the floor.

Can PolyCare cleaner be used on engineered or laminate wood floors?

Yes, PolyCare cleaner is suitable for use on laminate flooring.

Stone and Tile Floor Cleaning

Is PolyCare cleaner safe for natural stone surfaces like marble and granite?

Yes, PolyCare is suitable for various forms of tiling, including fine ceramics, and precious stonework, including types more sensitive to cleaning agents.

How do I remove grout stains using PolyCare products?

PolyCare products are designed to clean tile surfaces effectively; however, for stubborn grout stains, a specialized grout cleaner may be more appropriate.

Will PolyCare cleaner make my tile floors slippery?

No, PolyCare cleaners are formulated to clean without leaving a slippery residue, ensuring safety.

Can I use PolyCare cleaner on polished or sealed stone surfaces?

Yes, PolyCare cleaner is safe for use on polished or sealed stone surfaces.

Do you offer a cleaner for outdoor stone and tile surfaces?

PolyCare products are primarily designed designed for indoor use. For outdoor surfaces, consult PolyCare Supply Group LLC for suitable recommendations.

Usage and Application

Can I use a mop, spray bottle, or steam cleaner with PolyCare products?

PolyCare products can be applied using a mop or spray bottle. For use with steam cleaners, consult the manufacturer's guidelines.

How do I properly apply PolyCare cleaner for best results?

Dilute PolyCare concentrate with warm water as per the instructions, apply with a mop, and let it air dry; no rinsing is required.

Do I need to rinse my floors after using PolyCare products?

No, PolyCare cleaners are designed to clean effectively without the need for rinsing.

How long does it take for floors to dry after cleaning with PolyCare?

Floors typically air dry quickly after cleaning with PolyCare products; no rinsing is required.

Will PolyCare cleaner remove wax buildup or polish residue?

PolyCare cleaners are effective in cleaning surfaces but may not remove heavy wax buildup. For such cases, a specialized wax remover may be necessary.

Product and Purchase Information

Where can I buy PolyCare floor cleaners?

PolyCare products are available through various ecommerce websites and some storefronts around the Tri-State area.

Do PolyCare products come with a satisfaction guarantee?

For information on product guarantees, please refer to the retailer's return policy or contact PolyCare Supply Group LLC.

Are PolyCare products eco-friendly and biodegradable?

PolyCare products are formulated without harsh chemicals, but for specific environmental certifications, please refer to or contact PolyCare Supply Group LLC.

Can I use PolyCare products with automatic floor cleaning machines?

For use with automatic floor cleaning machines, consult the manufacturer's guidelines and PolyCare product instructions.

Do you offer bulk or wholesale pricing for PolyCare products?

For bulk or wholesale pricing, please contact PolyCare Supply Group LLC directly.

Product Selection

If I have a Surface coating Floor finish what products are appropriate?

Use Polycare Floor cleaner concentrate (diluted 1:20 with warm water) and dry/damp mop the floor for weekly cleaning. Alternatively one can use Polycare Ready To Use Floor cleaner. Always remember to regularly use the Glitsa electrostatic mop for dust control to minimise wear and tear on the floor finish.
Learn more about maintaining this finish.

How do I determine what floor finish I have?

We recommend speaking to your flooring tradesperson who completed the job, or refer to project documentation. If you know the finish that was used, here’s a quick guide:

Surface coated finish

Synteko Nova Best
Synteko Classic
Synteko Urethane
Synteko Pro
Polyurethane ( any brand of Water or Solvent based)
Oil modified
Tung Oil

However if you have a matt penetrating oil finish such as:

Synteko Hardwax
Synteko Natural
Synteko Domo Oil

Maintenance of Wood Floors

How do I maintain my penetrating oil finish floor?

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How do I maintain my surface coating finish floor?

Sweep the floor daily with an electrostatic dust mop (Glitsa mop). Ensure that felt floor protectors (Safeglides) are fixed to all chair legs. Have good quality mats at all external/internal access ways to trap dirt entering the inside of the house. Wash the floor with Polycare Floor Cleaner using a dry/damp mop. Avoid dragging any object across the floor surface that will scratch the coating and be carful with rubber soled shoes that could scuff the surface.
Learn more about maintaining this finish.

Shipping & Returns

What's your returns / refunds policy?

Shipping Policy

Processing Time: Orders are shipped within 24 hours. As of now - all the products are in stock and ready to ship
Shipping Rates: Currently we offer free shipping in continental USA
Delivery Area: We currently ship only within the continental United States. Unfortunately, we do not offer shipping to Alaska, Hawaii, or international locations at this time.

Return Policy

We stand behind the quality of our products and want you to be fully satisfied with your purchase. If you need to return an item, please review our return guidelines below:
Return Eligibility: Products may be returned within 30 days of delivery if they are unopened, unused, and in their original packaging.
Restocking Fee: A 25% restocking fee will be deducted from your refund.
Return Shipping: Customers are responsible for the cost of return shipping.
Exchanges: We do not offer exchanges at this time.
Refund Options: Eligible returns will be issued as either a refund to your original payment method or store credit, based on your preference.

For more info - visit our Shipping and Returns page by clicking here.

Subscription

How often will my subscription ship?

You choose the schedule that works best for your operation — monthly, quarterly, or other available intervals depending on the product. Delivery frequency can be adjusted at any time.

Can I skip a delivery?

Yes. If your inventory levels change, you can skip any upcoming delivery before it ships — no penalties or fees.

Who should use Subscribe & Save?

Subscribe & Save is ideal for:

Healthcare facilities
Janitorial teams
Commercial buildings
Facilities managers
Businesses that rely on consistent cleaning supply usage

If you use it regularly, Subscribe & Save helps ensure you never run out.

What products are eligible for Subscribe & Save?

Most PolyCare cleaning chemicals, cartridges, pads, and related consumables are eligible. Eligible products will display the Subscribe & Save option on the product page.

Is there a contract or commitment?

No. There are no contracts or long-term commitments. You can pause, skip, change, or cancel your subscription at any time.

How do I start a subscription?

Starting is easy:

Select a product with Subscribe & Save enabled.
Choose your preferred quantity and delivery frequency.
Complete checkout — your subscription will begin automatically.

You can manage everything from your account at any time.

Can I cancel my subscription?

Absolutely. You can cancel your subscription at any time from your account dashboard with no cancellation fees.

Need help or have questions?

Our customer service team is happy to assist.
Contact PolyCare support for help with subscriptions, products, or account management.